Effective Date: July 22, 2026
At VIP MCO LLC, we strive to provide reliable, luxury transportation and excellent customer service. Our refund and cancellation policy is designed to be fair to both our customers and our business.
Standard Reservations
- Reservations canceled 24 hours or more before the scheduled pickup time will receive a 100% refund.
- Reservations canceled less than 24 hours before the scheduled pickup time are non-refundable.
- No-shows are non-refundable.
Airport Transfers
For airport arrivals and departures:
- Cancellations made 24 hours or more before the scheduled pickup qualify for a full refund.
- Cancellations made within 24 hours of pickup are non-refundable.
- If your flight is canceled by the airline and you notify us before your scheduled pickup, we will make every effort to reschedule your ride. If rescheduling is not possible, a refund or credit may be issued at our discretion.
Flight Delays
We monitor commercial flight arrivals whenever a valid flight number is provided.
- There is no charge for reasonable delays caused by the airline.
- If your flight changes, please notify us as soon as possible.
- If your flight is significantly delayed and you fail to communicate with us, additional waiting charges may apply or the reservation may be considered a no-show.
Wait Time
Airport Pickups
- Complimentary wait time is provided after your flight lands.
- Additional waiting time beyond the complimentary period may be billed at the current hourly rate.
Non-Airport Pickups
- A complimentary grace period is provided after the scheduled pickup time.
- Additional waiting time may be billed in increments based on the vehicle reserved.
Changes to Reservations
Reservation changes are subject to vehicle and chauffeur availability. While we will do our best to accommodate changes, they cannot be guaranteed.
Service Interruptions
If VIP MCO LLC is unable to provide the reserved service due to circumstances within our control, customers will receive either:
- A full refund, or
- Transportation through a comparable service provider at no additional cost.
VIP MCO LLC is not responsible for delays caused by circumstances beyond our control, including but not limited to:
- Severe weather
- Traffic accidents
- Road closures
- Natural disasters
- Airline delays or cancellations
- Government actions or emergencies
Payment Disputes
Customers are encouraged to contact us directly before initiating a chargeback. We are committed to resolving billing concerns promptly and professionally.
Processing Refunds
Approved refunds are generally processed within 5–10 business days to the original payment method. Processing times may vary depending on your financial institution.
Contact Us
For questions regarding cancellations or refunds, please contact
Email: VIPMCOINFO@Gmail.com
Phone: (407) XXX-XXXX